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Ionic device not responding

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‎09-28-2019 22:36 - last edited on ‎09-29-2019 15:43 by Fitbit Moderator

‎09-28-2019 22:36 - last edited on ‎09-29-2019 15:43 by Fitbit Moderator

Just went to put it on and it is daed. Won't turn on, won't reset and won't charge. This is also a warranty replacement from about 8 months ago as the previous one I had did the exact same thing. The app is telling me it had 80% battery life before it died.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-29-2019 15:42

‎09-29-2019 15:42

Hi @TPurc, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this matter prior to posting too. I was informed by our Support team that they already provided you assistance with this inconvenience, therefore, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case, I'm sure that they'll provide all the information you need.

 

For any warranty-related inquiry, you can check our policies here.

 

Don't hesitate to contact me back if you need anything else, I'll be around.

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‎09-29-2019 20:39

‎09-29-2019 20:39

My ionic just started the same thing today. It too is a warranty exchange for the same issue..

 

This will be the 3rd fitbit I've had that has died. 

 

I'm starting to think that I should have spent the money on a Samsung watch.. 

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‎09-30-2019 00:37

In response to RicardoFitbit

‎09-30-2019 00:37

My ionic watch died too . Even the green light at the back of it is not responding 

I just got it , never got it in water 

what do I do now ? 

I tried to restart it , but with no hope 

what do I do ?

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