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Ionic didn’t register correct route during Run exercise

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‎10-10-2020 06:19 - last edited on ‎10-19-2020 17:26 by Fitbit Moderator

‎10-10-2020 06:19 - last edited on ‎10-19-2020 17:26 by Fitbit Moderator

Hi,

My Ionic didn’t register first km of run on the map. I can see recorded run from 1st km and the remaining 7km
Overall  distance recorded is correct just not visible on the map. 

 

Moderator Edit: Clarified subject

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‎10-19-2020 17:19 - last edited on ‎07-11-2025 08:37 by Fitbit Moderator

‎10-19-2020 17:19 - last edited on ‎07-11-2025 08:37 by Fitbit Moderator

Hi @AnetaSok, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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