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Ionic didn't reset at midnight

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‎07-21-2020 20:48 - last edited on ‎07-24-2020 17:30 by Fitbit Moderator

‎07-21-2020 20:48 - last edited on ‎07-24-2020 17:30 by Fitbit Moderator

Yesterday night I completed 24k steps and then at 12 it didn't went to count 0 ,

In the morning I can see 27k steps although I didn't walk any.

Please help me with this kind of sync issue .

 

Moderator Edit: Clarified subject

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‎07-24-2020 17:29 - last edited on ‎11-08-2024 12:25 by Fitbit Moderator

‎07-24-2020 17:29 - last edited on ‎11-08-2024 12:25 by Fitbit Moderator

@PriyaJ A warm welcome to the Community. Thanks for getting in touch about this. 

Based in what you mentioned, it seems like your Ionic didn't reset at midnight and that's why you're seeing the same steps from yesterday. You can’t delete steps and floors; instead, log a non-step-based activity such as driving to override the steps or floors:

  1. Tap the Today tab 
     
  2. On the Exercise tile tap the + icon > Log or Log Previous.
  3. Choose Driving as the exercise type. Make sure the exercise details overlap with the time period your device logged the unwanted steps or floors.
  4. Tap Add or Log it. Your steps, floors, and calories burned will decrease for the time period you specified.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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