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Ionic didn't track exercise

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‎10-11-2020 05:51 - last edited on ‎10-13-2020 11:57 by Fitbit Moderator

‎10-11-2020 05:51 - last edited on ‎10-13-2020 11:57 by Fitbit Moderator

Went for a hike today so set my ionic to record walk, got back to car and ended as usual, I’ve got calories burnt but nothing else, the hike took over 4 hours but I’ve no idea how far I’ve walked or how many steps I’ve done even though my route was recorded.

 

Moderator Edit: Clarified subject

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‎10-13-2020 11:56

‎10-13-2020 11:56

Hi @glem, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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