Ionic died after a hard reset

[Badboyburt]

I have been given an ionic as a gift from a family member who no longer uses it, carried out a 3 button reset and it has been blank ever since, 24hrs later no difference, what if anything can I do ?

I have tried the 2 button reset and the 3 button reset but the Ionic is unresponsive. 

[YojanaFitbit]

Nice to see that you're digging into the Forums @Badboyburt, let me give you a warm welcome to our Community.

Thanks for posting the steps that you've tried with your gift. You did an excellent job researching for troubleshooting steps. But let's try a couple of steps that might help to bring to life your Ionic. 

As you've mentioned this was a gift from a family member, I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to charge and restart your Ionic once again. How are you charging your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit too.

Let's give it a try and please keep me posted. 

[Badboyburt]

Hi. Tried all of the above aldo used a laptop and the correct lead but still its dead. So frustrating.