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Ionic died

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‎02-27-2021 10:09 - last edited on ‎02-28-2021 10:19 by

‎02-27-2021 10:09 - last edited on ‎02-28-2021 10:19 by

The end of my relationship with Fitbit....Iconic has died for  2nd time ...first watch replaced with a used one after a mere 7 months by Fitbit now the used replacement one has died...have tried all the suggested tricks to get it to charge and it just won't.  Won't spend one more dime on these products if the life is less the 12 months....ridiculous waste of money time for a Garmin or Samsung watch

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎02-28-2021 11:18 - last edited on ‎06-18-2025 08:00 by Fitbit Moderator

‎02-28-2021 11:18 - last edited on ‎06-18-2025 08:00 by Fitbit Moderator

Welcome to the Fitbit Community, @Marg-.

I appreciate your participation in the Forums and sharing your experience and feedback. Thank you for your troubleshooting efforts. I could see you've been working with our Support team regarding this issue. I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how frustrating this is for you as you have been a Fitbit customer for a long time. I respect your decision and wish you the best of luck with your health and wellness goals.

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎02-28-2021 11:29

In response to LiliyaFitbit

‎02-28-2021 11:29

Hiding behind a warranty policy that does not even protect the 1st year is extremely poor.  My 1st Iconic did not last 12 months and Fitbit replaced it with a used model that has died as well.Between watches and accessories I have spent approximately $500 and have nothing to show for it.A good company stands by their  products and maybe now that Google owns Fitbit things will improve.  When people spend triple digits on products they expect them to last longer then a few months.Fitbit is so busy selling the next model knowing that the last model is crap which is why you are so quick to offer discounts on the new.Bye, very disappointed consumer
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