Ionic stopped working

[SunsetRunner]

Please can anyone help?  My ionic completely died a couple of weeks ago. I gave been unable to charge it/reset it/switch it on.  Does anyone have any ideas on how to rectify please? Thank you in advance

Moderator edit: subject for clarity 

[BiancaVdW]

I have the same problem, this is the second time that this happened to me, the first time it was within my warranty time and I contacted Fitbit and they replaced it for me, now my replacement also just died, and they won't replace it for me. Maybe try to contact them if you are still within your warranty time otherwise they will just tell you, you aren't eligible for a replacement. I am very unhappy with all the Fitbits I have owned as every one of them has stopped working after two years.

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. Welcome to the Fitbit Community, @BiancaVdW.

@SunsetRunner Thanks for the details shared in your post and for already trying to resolve the issue. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

@BiancaVdW I appreciate your participation in the Forums and sharing your experience and suggestions. Thank you for your efforts to help other users. I understand how you are feeling and appreciate your feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

See you around.