Welcome to the Fitbit Community, @Piglady.
Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.
Have a nice day!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best AnswerThank you for your reply, @Piglady.
I understand your concern and recommend getting in touch with our Support team as they have already all the details and special tools to continue assisting you. Click here to get connected with them via chat or phone.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer