Ionic display is dead

[Graham.W]

The issue with my Ionic started several weeks ago.  It was just displaying the Fitbit logo.  I left it on to charge, but nothing changed.  I tried to perform the reset procedure, but that didn't change anything.  I left it unplugged as I was going away on vacation.  When I returned, the battery was dead of course.  I plugged it in this morning and got the Fitbit logo again.  I checked on it several hours later and the display is blank.  It is unresponsive.  I have tried to perform the factory reset procedure, but it still does not respond. 

[SilviaFitbit]

Welcome to the Community @Graham.W. Thanks for the detailed information shared. 

I appreciate the troubleshooting performed in order to get it charging. You mentioned that you didn't use your Ionic for a while, please try the tips mentioned in this article: Why isn't my Fitbit device's battery charging?

Let me know how it goes. 

[Graham.W]

I had tried these procedures before submitting my post.  I tried cleaning the contacts and tried various USB ports, both on the computer and via a AC wall adapter.  I have left the watch plugged in over night and the display is still blank.  The reason I had initially stopped using the watch was because it was stuck on the Fitbit logo.

[SilviaFitbit]

Thanks for getting back @Graham.W. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance. 

[Graham.W]

The option I was given was a 25% discount on a new Fitbit.  After being a loyal customer for many years, starting with the Flex, then Charge, then Alta and finally the Ionic... and I even bought the headphones to pair with the Ionic... I find it difficult to spend any more of my hard earned money on another device if the company isn't going to stand behind their products.  I had issues with the Charge battery not lasting and I was given the option of a discount off another Charge or the Alta for free.  I opted for the Alta.  Now for the Ionic battery to only last 14 months and then be given the 30 days to make use of a measly 25% discount on another product that may only last another year, it just doesn't make sense to me. 

[SilviaFitbit]

@Graham.W Welcome back to the Community. Sorry for the delayed reply.

I appreciate the details mentioned and the time you took to share your experience with Fitbit. Your feedback and comments are appreciated, we're always striving to improve. 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty.

I'll be around if you have any additional questions. 

[Mackee1966]

I'm with you Graham, having the exact same issues.