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Ionic display not turning on

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‎04-12-2020 05:37 - last edited on ‎04-15-2020 12:43 by Fitbit Moderator

‎04-12-2020 05:37 - last edited on ‎04-15-2020 12:43 by Fitbit Moderator

Hello,

The display of my Ionic stopped working this morning.

The Ionic is still connected to my iPhone and transmitting data but the display is not responding. I can see just a slight white line on the right side (see picture).

After switching on / off and reseting it for several times and as nothing worked I tried to perform the Factory Reset. But now as the display is dead I can't see the 4 digits code to go to the next step.

And yes, I tried to connect with the customer service but due to the current situation the customer service seems to be not available. 

Looking through the forum it seems to be a common issue especially with devices just running out of warranty.

 

Anyone experiencing the same issue or has any suggestions for resolution?

Thanks

Andy

IMG_4109.jpg

 

Moderator edit: Subject for clarity 

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‎04-15-2020 12:40 - edited ‎04-15-2020 12:41

‎04-15-2020 12:40 - edited ‎04-15-2020 12:41

Hello @Andyoo7, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, the picture attached in your post was helpful to understand the issue you're experiencing, certainly, your Ionic device isn't working the way it was designed. Let me share with you that I've contacted our Customer Support team on your behalf for them to provide you with further assistance, please keep an eye on your email inbox because they'll be in touch with you as soon as possible.

 

Just as mentioned in your post, Due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

In the meantime they get in touch with you, let me know if you have any additional questions.

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