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Ionic display not turning on

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‎08-05-2020 13:14 - last edited on ‎08-09-2020 21:19 by Fitbit Moderator

‎08-05-2020 13:14 - last edited on ‎08-09-2020 21:19 by Fitbit Moderator

All of a sudden the light on my Ionic seems very dim on the screen and it won't allow me to swipe the screen to get to my apps, etc.  I've done numerous "2-button" and "3-button" reboots, plus a Factory Reset and that hasn't fixed the problem.  Per the Community Forums this issue seems to be related to the "Ionic Firmware Update."  My Ionic is less than 2 years old so there shouldn't be issues like this happening, especially if this is indeed related to an update.  Does anyone know how to fix this issue or if my Ionic will start working again and what's the next step, etc?  Thanks

 

Kendra

 

Moderator Edit: Clarified subject

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‎08-09-2020 21:19 - last edited on ‎07-11-2025 09:54 by Fitbit Moderator

‎08-09-2020 21:19 - last edited on ‎07-11-2025 09:54 by Fitbit Moderator

Hi @18rosekendra, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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