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‎08-06-2020 03:46 - last edited on ‎08-09-2020 21:25 by Fitbit Moderator

‎08-06-2020 03:46 - last edited on ‎08-09-2020 21:25 by Fitbit Moderator

Had Ionic for about 18months, yesterday the screen display went red, then purple and has now stopped displaying full stop! Able to charge the watch but screen has now gone, help appreciated!!!

 

Moderator Edit: Clarified subject

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‎08-09-2020 21:24 - last edited on ‎09-03-2025 09:07 by Fitbit Moderator

‎08-09-2020 21:24 - last edited on ‎09-03-2025 09:07 by Fitbit Moderator

Hi @Craigyd, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. I was informed by our Social Customer Support team that they already created a case on your behalf to receive further assistance directly with our Technical Customer Support team. Please keep an eye on your email inbox because they'll be in touch with you soon.

I'll be here if you need anything else.

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