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Ionic display not turning on

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‎11-23-2020 11:31 - last edited on ‎11-23-2020 16:17 by Fitbit Moderator

‎11-23-2020 11:31 - last edited on ‎11-23-2020 16:17 by Fitbit Moderator

The face on my watch has disappeared, any suggestion how I can fix it? Its still sending data to my mobile app however, I can see any information on the face of the watch. Thanks

 

Moderator Edit: Clarified subject

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‎11-23-2020 16:17 - last edited on ‎08-22-2025 15:30 by Fitbit Moderator

‎11-23-2020 16:17 - last edited on ‎08-22-2025 15:30 by Fitbit Moderator

Hi @Pbody, welcome to the Community Forums.

Thanks for your post and the details that were shared. If the display of your Ionic is not turning on, I recommend you to follow the next steps to try our restart process and let me know if the issue persists:

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

I'll be here if further assistance is needed. 

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