help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic display not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2020 11:31 - last edited on ‎11-23-2020 16:17 by Fitbit Moderator

‎11-23-2020 11:31 - last edited on ‎11-23-2020 16:17 by Fitbit Moderator

The face on my watch has disappeared, any suggestion how I can fix it? Its still sending data to my mobile app however, I can see any information on the face of the watch. Thanks

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-23-2020 16:17

‎11-23-2020 16:17

Hi @Pbody, welcome to the Community Forums.

 

Thanks for your post and the details that were shared. If the display of your Ionic is not turning on, I recommend you to follow the next steps to try our restart process and let me know if the issue persists:

 

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be here if further assistance is needed. 

Best Answer
0 Votes