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Ionic not syncing

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‎11-22-2020 19:40 - last edited on ‎11-23-2020 16:12 by Fitbit Moderator

‎11-22-2020 19:40 - last edited on ‎11-23-2020 16:12 by Fitbit Moderator

Since update it will not sync, bluetooth will not work , keeps disconnecting from Wi-Fi, battery not lasting long ,and doesn't read anything steps,sleep anything keeps tell me to update them keeps telling me a error has accrued this is my 3rd one in 12 months hopping its not another loss

 

Moderator Edit: Clarified subject

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‎11-23-2020 16:12 - last edited on ‎08-22-2025 15:31 by Fitbit Moderator

‎11-23-2020 16:12 - last edited on ‎08-22-2025 15:31 by Fitbit Moderator

Hello @s7mh01, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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