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Ionic display not working

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‎07-21-2020 07:02 - last edited on ‎07-27-2020 14:53 by Fitbit Moderator

‎07-21-2020 07:02 - last edited on ‎07-27-2020 14:53 by Fitbit Moderator

My ionic started to glitch out of nowhere after this new update was installed. I was simply studying for a graduate exam all day, went down to my car to grab something, and my watch screen looked to be foggy white in the center. I saw several posts similar to mine complaining about the same issue ironically after an update, but that customer service couldn’t do much to help besides offer a small discount. I went ahead and followed the instructions to shut down the watch, change the clock face, and charge it. I went to attempt a factory reset, but I when I turned it back on it went crazy and is now so dark/almost black that it’s impossible to see where the setting app is to do the factory shut down. I’m not sure how to insert a picture or video of what happened when I restarted it. I have an iPhone that is synced to this watch which the app tells me it is still on, so I know it’s not dead. I’d love some help or advice on what I should do. I’m also just frustrated hearing other people complain about the same issue with their Fitbit watch (which none of them were able to solve) because I would have thought for the price of this watch that would last much longer than it has.

 

Moderator Edit: Clarified subject

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‎07-27-2020 14:52

‎07-27-2020 14:52

Hi @TMC1001, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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