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Incorrect time on Ionic

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‎07-21-2020 09:35 - last edited on ‎07-27-2020 14:56 by Fitbit Moderator

‎07-21-2020 09:35 - last edited on ‎07-27-2020 14:56 by Fitbit Moderator

This is my second fitbit ionic. I love it but a few weeks algo it started showing some (a lot) of time delay, it also shows trouble synchronizing with the app, so it doesnt get fixed. Any help?

 

Moderator Edit: Clarified subject

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‎07-27-2020 14:55

‎07-27-2020 14:55

Hi @Adelafuente, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. That said, to fix the syncing difficulties that you're experiencing with your device, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Let me know if further assistance is needed, I'll be around.

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