help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic display stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2018 06:23 - last edited on ‎08-05-2018 06:44 by Fitbit Moderator

‎08-02-2018 06:23 - last edited on ‎08-05-2018 06:44 by Fitbit Moderator

The display suddenly stopped working, I restarted it but also did not work! Retiened to the place where I bought and leaved the watch eita for a mont.. then went Back and they toldo me they couldn’t help me! I live in São Paulo, Brazil how can I repair my display

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-05-2018 06:43 - edited ‎02-11-2024 09:47

‎08-05-2018 06:43 - edited ‎02-11-2024 09:47

Welcome to the Fitbit Community @Waquino, hope you're doing great! Sorry to hear that the display of your Ionic stopped working. Thanks for restarting it, nice way to go! Smiley Very Happy

While reading your post I was wondering if the display went bank completely? Did you get anything when you performed the restart? Have you tried charging it at least 1 hour? Even if you don't get anything on the screen I'd recommend charging your tracker at least 1 hour to see if the battery icon comes up after that period of time.

Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level. 

If after the 1-2 hours you don't get anything on the display, check if the contacts on your tracker or charging cable are not dirty. Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.

How do you charge your buddy? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

If so, plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. 

Hold the other end of the charging cable near the port on the back of the watch until attaches magnetically.

I'd also try restarting your Ionic once more by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer