help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic displaying time incorrectly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2020 07:05 - last edited on ‎08-03-2020 19:40 by Fitbit Moderator

‎08-01-2020 07:05 - last edited on ‎08-03-2020 19:40 by Fitbit Moderator

it seems as if my Iconic is slowing down or adding seconds to minutes that don't exist. I try to reset and reinstall it on my phone and its not working. HELP

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-03-2020 19:38

‎08-03-2020 19:38

Hi @Chavez, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone.

 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I'll be here. 

Best Answer
0 Votes