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Ionic does not connect with GPS

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‎09-10-2018 02:49 - last edited on ‎09-11-2018 05:59 by Fitbit Moderator

‎09-10-2018 02:49 - last edited on ‎09-11-2018 05:59 by Fitbit Moderator

hi,

i'm having some issues with my fitbit ionic.

he won't connect with the gps. i've waitet for 20min outside and stil no connection, and yes i checked my statuses, gps is on! last time it worked was 5weekes ago.. why the hell it stopped? i have no clue..

i've tryed to reset my fitbit, and blablabla, still NOT working

 

 

Moderator edit: updated subject for clarity

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‎09-11-2018 06:02

‎09-11-2018 06:02

Welcome to the Fitbit Community @marijke86! Thanks for taking the time to share your experience with the GPS accuracy so far.

 

As you may already know, the GPS requires a direct path to the satellites in order to receive their radio transmissions, and there are several reasons why GPS data could be negatively affected.  The accuracy depends on both your environment and the weather; the GPS signal could be affected because you're underground, near many tall buildings, or as a result of atmospheric effects. 

 

I'm aware that you probably already tried all the basic troubleshooting steps, however, it won't harm to take a look at all the information here about the requirements, error messages and troubleshooting steps that could help to improve GPS accuracy.

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


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