help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic doesn't charge or turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2020 14:14 - last edited on ‎07-23-2020 14:23 by Fitbit Moderator

‎07-23-2020 14:14 - last edited on ‎07-23-2020 14:23 by Fitbit Moderator

This Fitbit works good for a while, but it stops working out of nowhere. I updated the software, and my ionic no longer charged nor turned on after that. I've had it for less than a year and a half, and there is nothing Fitbit can do for me, which sucks, considering I spent a good amount of money on it.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-23-2020 15:00

‎07-23-2020 15:00

Hi @jorgetorres. Welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts about the Ionic. I see where you're coming from about your watch not working correctly and I'm sorry that you've gone through this situation. Our team is always striving to work on our products, services and overall environment based on our members comments. Since you already have a case created with our Support team, I'd recommend to keep an open communication with them so you can receive more details about their resolution. Please know that your feedback won't go unnoticed as it'll help us to evaluate our procedures and improve the Fitbit experience.

 

By the way, I've moved your post to the Ionic board so we can keep our forums organized.

 

Let me know if you have more questions.

Best Answer
0 Votes