Deezer and Wifi not working

[Mutten]

This is getting ridiculous. I've bought this watch to be able to leave my phone at home and still listen to music while I run. Problem is: it has NEVER worked. Not once. And I've got this watch for almost a year now... There's always something that doesn't work: can't connect to wifi, deezer just doesn't download the playlist or it simply doens't play anything that's on there, ... Every time I've thought "well, they'll fix this soon. I'll just go for a run without it" but now I'm sick of it. It's the main reason I've bought this crap and it has never ever worked. So how am I supposed to fix this because nothing has helped me so far. The problem I'm facing this time: I'm connected to my wifi in the app. So I go to my watch: Wifi not found. EXCUSE ME WHAT?! I have my phone in my one hand telling me I'm connected and my watch in the other telling me it can't find anything. What do I have to do?

[DavideFitbit]

Hello @Mutten, it's good to see you around in the Community forums. 

I'm sorry to see that you've been having trouble with playlist from Deezer and to connect your Ionic to WI-FI, thank you for providing all these details. Before considering other options, please confirm if you've already followed all the steps here below to resolve problems with WI-FI and to download playlist: 

• How do I listen to Deezer playlists on my Fitbit watch?
• Why won't my Fitbit watch connect to Wi-Fi?

I hope this helps, please keep me posted. 

[Dougiejoyce]

Have to agree with @Mutten. I have been having exactly the same issue. I have been through all the steps linked in your response @DavideFitbit and haven't come across a solution. It is rather infuriating considering everything else about this watch I love.

[DavideFitbit]

Hello @Dougiejoyce, welcome to the forums. 

I'm sorry to see you've been having the same difficulties. Could you please provide some more details about what you've been experiencing? 

In the meantime, please check if the mobile device you're using is currently listed as compatible if you're having trouble with with Deezer. Please also try the following steps: 

• Remove the Fitbit device from both the Fitbit app and the phone’s settings.
• Restart the phone.
• Try again. For more more troubleshooting information, see Why can't I control music on my phone with my Fitbit device? 

Please keep me posted. 

[Ecw2009]

I also have this issue.

I have synced my phone successfully with Deezer before & added playlists. However, now I want to change the playlists. Each time I open the Deezer link in the Fitbit app I get the error message "cannot connect to WiFi" when I am connected. If I think through the link anyway to connect to WiFi, I log in again (though already connected) and I get the same error message. I click on the link & it shows me my WiFi is connected.

Where to go from here @DavideFitbit?

I have also removed the device completely from Fitbit app then re-added - I get the same result & error message.

Please help - very frustrating.