Fitbit Ionic keeps restarting

[Graceechannn]

Hi! Just today my Fitbit ionic has been giving me issues. It has been constantly restarting. If it successfully restarts, it can’t even reach the factory restart page before is restarts again... 

It’s been continuously on the Fitbit logo since 

[Whistler888]

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@Graceechannn wrote:

Hi! Just today my Fitbit ionic has been giving me issues. It has been constantly restarting. If it successfully restarts, it can’t even reach the factory restart page before is restarts again... 

It’s been continuously on the Fitbit logo since 

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Yeah does not sound good.   Contact Tech Support and see if it is defective.  They will normally replace it right away if it is.  Try that.

[SantiR]

@Graceechannn Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with your Ionic restarting randomly. Thanks for providing all of those details regarding this.

Please try restarting your watch manually by following the instructions on this article.

Something else you could try is changing the clock face on your watch. This has helped other users in the past.

@Whistler888 Thanks for helping out on this thread.

Keep me posted! 

[Peniel]

My ionic just started doing the same thing. I reset it, changed face, talked to support and nothing!
After I talked to customer support, they offered a 25% store discount. You can get the 25% discount if you purchase via Amazon, so basically they will not do anything if your device is out of warranty, so they are basically asking you to no longer be a customer.

I love my Ionic and I did NOTHING to break it. Fitbit did with their updates. Now I have to spend several hundreds of dollars to be able to get a working device. That is so ridiculous!

This is a big issue on Ionics. Fitbit should take this seriously and do something meaningful for their loyal customers if they intent to keep them!

[SilviaFitbit]

@Peniel Welcome back to the Community. Thanks for the troubleshooting tried prior to posting.

I appreciate that you shared the experience that you had with our Support team. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. Be sure that your comments haven't been unnoticed and we're always working to improve our services offered. 

I'll be around if you have any additional questions. 

[Peniel]

Silvia,

Thank you for looking at my post. Maybe you (Fitbit) needs to wear it's customer's shoes. 

The way I see what happened to my Ionic is very different than the way you all are seeing it.

I can understand that if I break my Ionic outside the warranty I do not have any right to ask for a new device or a significant discount for a replacement. But I think Fitbit should fix or share the cost in a meaningful way when like in my case, the Ionic device was broken because of un update you (Fitbit) pushed to it. Why should I spend another couple hundred dollars for a device that was perfectly fine until Fitbit pushed an update to it?
I was offered a 25% discount for a replacement at your store. But I can get that or more at a third party store. How is that meaningful for me?
I would love to hear from Fitbit. I like the brand and devices, but unless Fitbit does something significant, I will spread my feelings and move somewhere else.
It's a shame Fitbit does not care enough about loyal customers.

[SilviaFitbit]

@Peniel Thanks for getting back. 

I totally appreciate your comments and understand your feelings towards this situation. Moderators are always on the forums and sharing customer's insights with our team. Be sure that we're always taking into consideration your comments and sentiments in regards to our products and services. 

I'll be around if you have any additional questions. 

[Stephajack1]

I'm on my 3rd ionic with this same issue. This one started today and it's out of warranty. Mods and tech support will gave the same generic responses and pretend like these are isolated occurrences. I've been waiting for an Ionic 2 or another high end version with GPS to release but this experience has me considering other brands now. I don't want another $200 brick.

[SilviaFitbit]

@Stephajack1 Welcome back to the Community. Thanks for sharing your experience with Ionic. 

Your feedback is truly appreciated, we're always striving to improve our services offered. Be sure that your comments won't be unnoticed. Any updates or news about new products will be posted on the main Fitbit website and social media. 

In the meantime, you may want to take a look at the newest Fitbit tracker which is Charge 4. 

I'll be around if you have any additional questions.