Ionic doesn’t hold charge

[JayG2207]

Hi all had my ionic a couple of months it used to hold charge 4-5 days easy. Until 3 days ago it runs out of charge twice a day meaning the watch is pretty much unusable.

I have tried hard reset on it only use the basic settings no music or anything like that. I haven’t changed anything from when it used to hold charge and work until now. Why would it be doing this? Any ideas or help would be appreciated 

[JayG2207]

Adding to that I just checked now and even while charging it has gone from 70% charged and while still on charge it has gone down to 56%.....

[LiliyaFitbit]

Welcome to the Fitbit Community, @JayG2207.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your efforts to resolve it. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. 

I'll be around if you have any questions. 

[JayG2207]

Thats true I was able to get in touch with the support team however was told there was nothing they could do as the watch had been purchased 3 years ago. The watch is unusable now it wont charge at all or says it is fully charged then says 0% charge minutes later. I have resorted to using an older watch now and will need to look at buying a new seeing as apparently Ionics can not be fixed......

[LiliyaFitbit]

Thank you for your reply, @JayG2207.

I appreciate the update. I am sure our Support team tried their best to help you resolve the issues with your watch, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

Let me know if you have any questions.

[JayG2207]

I have had lots of questions and no answers they support team said they checked the watch couldn’t help and doesn’t come under warranty and to pretty much get a new one. I think the words support team are being used loosely really. Disappointing for an expensive watch really 

[LiliyaFitbit]

Thank you for your response, @JayG2207.

I am sorry to hear about the disappointment this situation has caused. Thank you for sharing your experience. Please know that we provide feedback to our team based on the Community posts in order to improve the Fitbit experience. 

Hope to see you in our Fitbit Community more often. 

[JayG2207]

You are welcome for my responses although I aren’t sure I would be in the Fitbit community after being stuck with a watch that doesn’t work. Not a great experience with Fitbit at all but thanks for replying anyway

[LiliyaFitbit]

Thank you for your reply, @JayG2207.

I understand how you are feeling and thank you for your comments. I appreciate your feedback and hope you could give Fitbit another opportunity in the future. 

As a side note, you can visit our Discussions board where you can share your experiences, meet people and create new topics. 

I'll be around if you have any questions.