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Ionic doesn't track steps

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‎02-05-2020 01:44

‎02-05-2020 01:44

My Fitbit Ionic stops tracking steps and heart rate .My step count shows zero.I have upadated the firmware, had try to factory reset and changed the clock face..nothing seems to solve the issue.

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‎02-06-2020 09:15

‎02-06-2020 09:15

@VCV Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your email inbox. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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