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Ionic drains quick

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‎07-29-2019 01:12

‎07-29-2019 01:12

Since doing an update 5 days ago my Ionic is draining within hours!. Have factory reset, unpaired, cleaned, closed down apps I don’t use.

I’m furious!. It was perfect up until the update and I see others are having the same problem.

Advice needed or it’s Apple for me!

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‎07-29-2019 14:56

‎07-29-2019 14:56

Hello @MellyD14 welcome to the Community Forums, it's a pleasure for me to help you with this.

 

Seems odd that after the Fitbit app update the battery of your Ionic device isn't lasting up to 5 days as the way it was designed, thanks for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check: Can I extend my Fitbit device's battery life? and let me know how it goes. 

 

Keep me posted, I'll be around. 

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‎07-29-2019 23:20 - last edited on ‎07-30-2019 19:06 by Fitbit Moderator

In response to RicardoFitbit

‎07-29-2019 23:20 - last edited on ‎07-30-2019 19:06 by Fitbit Moderator

I have done everything that I have on the Fitbit ‘help’ page and have spent most of my weekend doing so!. It still drains within 5 hours.
It was definitely after the new update that it happened, my Ionic worked perfectly up until that.

Apple for me now!


Melissa 

 

Moderator edit: Removed personal information 

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‎07-30-2019 19:12

In response to MellyD14

‎07-30-2019 19:12

Thanks for your reply and update @MellyD14.

 

Thank you for taking in consideration the steps that were shared in my previous post, your patience is appreciated. I'd like to let you know that our Customer Support team was contacted on your behalf to further assist you with this, therefore, please keep an eye to your email inbox because they'll be in touch with you soon.

 

In the meantime, let me know if you have any additional questions. 

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