help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic error when connecting it with my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2019 13:40 - last edited on ‎07-03-2019 07:48 by Moderator Alum

‎07-02-2019 13:40 - last edited on ‎07-03-2019 07:48 by Moderator Alum

I have a new fitbit ionic and a huawei p smart. I get an error message when linking my fitbit with my phone. This error message indicates that the device cannot pair because it may have been reported missing or a replacement warranty may have been issued. Can anyone help?

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎07-03-2019 07:47

‎07-03-2019 07:47

Hi @Pehe nice to see you on the Fitbit Community Forums, welcome! 

 

Thanks for reporting the issues with your Ionic, this is not a common error message when trying to connect Fitbit devices. Fitbit is always trying to provide great products and customer experience. In this case, I've requested to our support team to create a ticket on your behalf. You should soon receive an email from them.

 

Let me know if you have questions about it. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes