help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic face coming unglued

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-03-2018 13:58

‎11-03-2018 13:58

I have an Ionic that I’ve had for less than a year. Yesterday it wasn’t tracking steps or distance, and today it completely stopped working. I noticed after that the face is coming unglued, exposing the inside panel. HELP!Ionic Face coming unglued

Best Answer
0 Votes
2 REPLIES 2

‎11-03-2018 16:45

‎11-03-2018 16:45

As this is a hardware issue, you will need to contact customer support to discuss your options. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎11-05-2018 18:33 - last edited on ‎11-14-2025 04:17 by Fitbit Moderator

In response to N8teGee

‎11-05-2018 18:33 - last edited on ‎11-14-2025 04:17 by Fitbit Moderator

@Hoopfinity Welcome to the Fitbit family! Thanks for reporting the situation you have experienced with Ionic's screen and functionality. Thanks for sharing a picture of it (even though I'm not able to see it).

I went ahead and contacted you via PM. Please keep an eye on your Community inbox for next steps.

@N8teGee Thanks for sharing your experience on this thread.

Keep me posted!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes