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Ionic face coming unglued

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‎11-03-2018 13:58

‎11-03-2018 13:58

I have an Ionic that I’ve had for less than a year. Yesterday it wasn’t tracking steps or distance, and today it completely stopped working. I noticed after that the face is coming unglued, exposing the inside panel. HELP!Ionic Face coming unglued

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‎11-03-2018 16:45

‎11-03-2018 16:45

As this is a hardware issue, you will need to contact customer support to discuss your options. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎11-05-2018 18:33

In response to N8teGee

‎11-05-2018 18:33

@Hoopfinity Welcome to the Fitbit family! Thanks for reporting the situation you have experienced with Ionic's screen and functionality. Thanks for sharing a picture of it (even though I'm not able to see it).

 

I went ahead and contacted you via PM. Please keep an eye on your Community inbox for next steps.

 

@N8teGee Thanks for sharing your experience on this thread.

 

Keep me posted!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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