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Ionic face stuck on alarm

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‎06-16-2023 22:34

‎06-16-2023 22:34

Only showing alarm on face (cannot see TIME or any of my regular things like heartbeat, steps etc.) All I see is the alarm. I have tried a hard start, disconnecting from bluetooth, etc. This all started when I deleted some alarms. Help

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‎06-22-2023 14:30

In response to Odyssey13

‎06-22-2023 14:30

Thanks for getting back to us @Scout123mh. I'm sorry to hear that your Ionic is only showing alarm on face.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion if you have questions regarding a different device please post your query on the correct board.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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‎06-17-2023 08:22

‎06-17-2023 08:22

Hi @Scout123mh  the Ionic is under a voluntary recall due to the heating issue of the battery. There really isn't any support for the device and there won't be any firmware updates.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-22-2023 14:30

In response to Odyssey13

‎06-22-2023 14:30

Thanks for getting back to us @Scout123mh. I'm sorry to hear that your Ionic is only showing alarm on face.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion if you have questions regarding a different device please post your query on the correct board.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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