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Ionic factory reset

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‎06-15-2019 10:59

‎06-15-2019 10:59

With an ionic factory reset, does the account need to be deleted and then reset? I did a reset on the tracker, but am having problems with setup. Thanks 😊

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‎06-15-2019 21:14

‎06-15-2019 21:14

Hi @Tao3, welcome to the community.

 

No you don't need to delete your account to perform a factory reset. 

 

Have you tried going into your phones Bluetooth settings and also unpairing your Ionic from there? Try the setup process again and see if it works now. 

Community Council Member

Nathan | UK

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‎06-15-2019 22:23

In response to N8teGee

‎06-15-2019 22:23

Thank you for your reply. You are right, I did not have to delete the
account. But, I had to unpair by clicking on ionic under devices and then
clicking on the trash can at the top right, which then gave me the option
of unpair or cancel. It worked. Then I was able to repair with the same
tracker.
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