help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic fail

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2019 15:45 - edited ‎03-30-2019 16:03

‎03-30-2019 15:45 - edited ‎03-30-2019 16:03

Im so mad. My ionic died and the reset doesnt even work. Im just 3 months out the warranty and fitbit just wants to give me a discount coupon that just expires in 30 days. Ive heard a lot of ionics are dying right after the warranty expires but yet they keep rolling out new products. Ive been a customer almost since day 1 and Ive never been so annoyed as I am now

Best Answer
0 Votes
5 REPLIES 5

‎03-30-2019 16:39

‎03-30-2019 16:39

Welcome to the club.... with tax I spent $459.00 CDN on my Ionic for it to fail 15 months after purchase. I don’t think I own any other devices that on average cost $30 per month to operate. I get it that Fitbit has policies in place for a reason, but whe hundreds of ionic are failing-without a reason, without a fix and without a solution-then there is a problem that they should fix. 

Best Answer
0 Votes

‎03-30-2019 16:42

In response to HollyDay74

‎03-30-2019 16:42

Ikr. Im in Canada too. Warranty expired Janurary.  I vow to keep blasting about it on all their social media. Leaving customers in the dust for a bad product is horrible business senss

Best Answer

‎03-30-2019 16:49

In response to SunsetRunner

‎03-30-2019 16:49

I’m with you! 

Best Answer

‎03-30-2019 16:54

In response to HollyDay74

‎03-30-2019 16:54

Good! Maybe they will actually respond then

Best Answer
0 Votes

‎04-01-2019 15:53

In response to SunsetRunner

‎04-01-2019 15:53

I guess fitbit doest care?🤷‍:female_sign:

Best Answer