11-04-2017 08:15
11-04-2017 08:15
Hi,
I did a 3.2 km, 1.2km and end with a workout just now. However, the 1.2km run and workout were missing.
I had made sure that i was connected to gps for the run and also saved all three activities, however, the latter two activities were not in, despite the steps and all day heart rate were recorded.
The watch seems to be incompetent in syncing subsequent activities. Appreciate for the assistance pls.
Answered! Go to the Best Answer.
09-02-2018 20:11
09-02-2018 20:11
@Chingyq wrote:I have solved the problem...
Disable receiving notification during exercise solved the issue.
@Chingyqwrote:Hi @emili, I have attempted twice, first time there was no problem-all 3 activities, 2 runs and a workout were perfectly sync to my fitbit app. It happened on the second attempt which is a week later.
Hi There - sorry to re-open this conversation, but I am having exactly the same issues. My Ionic will just randomly discard my activities and drop out of tracking mode, go back top normal clock mode.
So you are saying it is caused by receiving notifications or a phone call whilst recording an activity?
11-10-2017 09:58 - edited 11-10-2017 09:59
11-10-2017 09:58 - edited 11-10-2017 09:59
It's great to see you here @Chingyq! While reading your post I was wondering if you tracked your activities directly from your Ionic or you let your SmartTrack to do it?
Note that when you manually start an activity from your Ionic, these activities override any SmartTrack activities during the same time period. In this instance I'd recommend making sure that any manually started activity via the exercise app on the Ionic is completed before starting a new activity using SmartTrack.
Hope this helps!
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11-10-2017 11:21
11-10-2017 11:21
so in your activity it reads that you did a 4.4 KM or greater (depending on what you workout was)- meaning it captured it as all one thing. If you did elect to track it manually and did not end each activity, then it is working as it should. If however, you did not manually track the activity and it didn't record the latter two- then that's an issue which may be caused more by the sync than the tracker recording. I have had that happen. If it is not a completed sync, I don't see the activity although I see the steps and calories. Once I force the sync and it completes properly- it is all there.
Elena | Pennsylvania
11-10-2017 16:15
11-10-2017 16:15
Hi @MarreFitbit, i used ionic to track my activity as I dont carry mobile phone while exercising.
I think there's a similar bug posted by others. It might be due to active notification that could have interfered with the tracking. I recalled my ionic had some notifications which i did not clear before the run.
11-10-2017 16:19
11-10-2017 16:19
Hi @emili, I have attempted twice, first time there was no problem-all 3 activities, 2 runs and a workout were perfectly sync to my fitbit app. It happened on the second attempt which is a week later.
01-24-2018 06:12
01-24-2018 06:12
So i've had my Ionic since christmas, a month now...and this has happened to me twice now. I always do a weight session as one workout, end it, then do some sort of cardio afterwards. the first time it failed to record my stair climber workout. This morning it failed to record my run. Both times it showed me the summary, and i click done and everything seems fine. it gives me my stats. but when i go to sync, the workouts are missing. what gives?
01-24-2018 08:16
01-24-2018 08:16
I do the exact same thing. Gym workout followed by 45 minutes of cardio. I end my strength workout ,save it and than 2 minutes later start my cardio. It works seamlessly and without fail. The only difference is I use a Garmin. It also counts my sets and reps in the strength workouts
01-24-2018 13:11
01-24-2018 13:11
how is this relevant?
01-24-2018 18:28
01-24-2018 18:28
Because you still have time to return it
01-25-2018 05:51
01-25-2018 05:51
01-25-2018 08:45
01-25-2018 08:45
@ThomasWW wrote:
why are you even on the Fitbit page if you use a Garmin?
and do some research buddy, just as many issues exist with Garmin. Just because you haven't experienced problems yet, don't mean it won't happen.
I may never experience another issue again, it could have easily been user error on my part, network/wifi issues at the gym.
If you can't contribute anything to solving the issue, why waste your time? my time?
If Garmin's are so superior, why do i know so many cyclists that have issues with them?
You're a tool.....go play in traffic.
I am sorry if I offended you-- I have been a loyal fitbit user for 6 years,from the one to the charge to the surge to the charge 2 and the Ionic. I recently switched to Garmin because I personally feel the Ionic is
a piece of crap. Just lok at these forums FILLED with complaints about it. While the Garmin may have problems, there problems are nothing like this, and if you DO have problem, their representatives are on the forums to help them. I realise my posts don't help you and your specific problems but I feel fitbit could care less about their problems with their products or customers. Anyhow, I will never post on these forums again and I again apologise if I offended you---Good luck with your fitbit going forward.
01-25-2018 17:05 - edited 01-25-2018 17:09
01-25-2018 17:05 - edited 01-25-2018 17:09
I have solved the problem...
Disable receiving notification during exercise solved the issue.
@Chingyq wrote:Hi @emili, I have attempted twice, first time there was no problem-all 3 activities, 2 runs and a workout were perfectly sync to my fitbit app. It happened on the second attempt which is a week later.
01-26-2018 06:07
01-26-2018 06:07
09-02-2018 20:11
09-02-2018 20:11
@Chingyq wrote:I have solved the problem...
Disable receiving notification during exercise solved the issue.
@Chingyqwrote:Hi @emili, I have attempted twice, first time there was no problem-all 3 activities, 2 runs and a workout were perfectly sync to my fitbit app. It happened on the second attempt which is a week later.
Hi There - sorry to re-open this conversation, but I am having exactly the same issues. My Ionic will just randomly discard my activities and drop out of tracking mode, go back top normal clock mode.
So you are saying it is caused by receiving notifications or a phone call whilst recording an activity?
09-02-2018 20:38
09-02-2018 20:38
@Chingyq wrote:I have solved the problem...
Disable receiving notification during exercise solved the issue.
@Chingyqwrote:Hi @emili, I have attempted twice, first time there was no problem-all 3 activities, 2 runs and a workout were perfectly sync to my fitbit app. It happened on the second attempt which is a week later.
I tested this. When outside on a run an bike activity, I got someone to send me messages. The message notifications were received, but it did not affect the activity. So for me, notification settings are not the problem. My device is randomly dropping out of activity tracking and discarding the exercise