Ionic fails to automatically recognize exercise

[SueB_71]

My Ionic has stopped automatically recognizing exercise. It recognizes intense activity in Zone Minutes, but it does not count it as exercise. It also often says it can't sync. I have restarted many times. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SueB_71.

Thanks for the details shared in your post and for already trying to resolve the issue. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your exercise isn't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure it records properly. For more information about how SmartTrack tracks activities, please review our help article: How do I track my activity with my Fitbit device?

To resolve the syncing issue, please see Why won't my Fitbit device sync?

Hope this helps!