Ionic - feedback

[SunsetRunner]

So after my latest experience, I will probably not be buying another Fitbit product. I reported an issue in early May I was having with my Ionic; it would randomly vibrate, like it was asking for the security code and getting incorrect information, then locking me out of it and telling me I had to unlock it with the phone. At this point it was still within the year warranty offered by Fitbit, and I was walked through the steps of resetting the unit, but in soft fashion and the “factory reset”, which I did multiple times and it eventually temporarily fixed the problem and the unit worked fine for a little over a month. The issue returned just over a month later and I went through the same process to no avail. I was told at this point that my Fitbit was out of warranty, but I could purchase a lesser Fitbit at 25% off or the Ionic for 40% off (btw, the gold unit I have is back ordered until Sept.). After expressing my displeasure, after reporting this issue when the unit was still under warranty, I was then thanked for my input, and offered 40% off any Fitbit I wanted. I said I would consider the offer, however what I was more likely to do is use this until it dies. (It still tracks steps and syncs with the phone, but no notifications and I can’t set a security code, which means I also can’t use the payment portion of it), and at that point look for another fitness device option, possibly an Apple Watch. Yes, I’ll get Apple Care, and yes, I probably should’ve bought an extended warranty on this, but I’ve now had 4 Fitbit’s, 2 Charges (1 replaced within the warranty), a Charge 2 for my wife and the Ionic I purchased May of last year. I can’t seem to get more than a year out of them, and the answer is always “factory reset” until it’s out of warranty ... Even at 40% off, why would I continue to support a company that’s not supporting me?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Thanks for getting back @SunsetRunner. I appreciate the time that you took to share your experience with our Support team.

Fitbit appreciates your loyalty to Fitbit and we're always here to assist you. We're always reviewing the Forums and providing feedback to our team, so we can improve and provide you with the best customer service. 

I can confirm that each case is reviewed individually and the option that's provided is based in the Fitbit Warranty.  Rest assure that if you happen to have any issue with Fitbit watches our Support team is here to assist you and provide you with troubleshooting or looking for other options. 

I'll be around if you have any questions.