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Ionic not tracking heart rate

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‎07-03-2019 09:36

‎07-03-2019 09:36

I’ve reset my ionic to factory because my step tracker kept counting nonstop. Now, it won’t read my pulse. It was fine two days ago! What can I do? I use it daily for monitoring while exercising. 

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‎07-04-2019 15:21

‎07-04-2019 15:21

A warm welcome to the Community @C3lia. I appreciate the troubleshooting tried. 

 

I've checked the other posts that you have and I found that you already contacted our Support team. I can confirm that our team reviews each post individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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