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Ionic - feedback

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‎05-07-2020 14:20 - last edited on ‎05-08-2020 18:07 by Fitbit Moderator

‎05-07-2020 14:20 - last edited on ‎05-08-2020 18:07 by Fitbit Moderator

My first ionic fitbit just stopped charging and no longer turns on. I got a new ionic because I like the style. Well, that one also has issues and does not stay on long enough to sync on my phone. It needs an update but unavailable to sync. A fitbit supervisor emailed me a response for a discount on a new device. I've already paid too much for two defective products. It's unbelievable how a fitbit can't last at least 5 years. 

 

Moderator edit: Updated subject for clarity 

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‎05-08-2020 18:15

‎05-08-2020 18:15

@Eddiemdo Welcome to the Community. Thanks a lot for sharing your feedback in the forums. 

 

I appreciate that you mentioned you contacted our Support team. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any questions about it, please reply to the case that you have with them.

 

I'll be around if you have any additional questions. 

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