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Ionic - feedback

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‎05-07-2020 18:19 - last edited on ‎05-09-2020 08:33 by Fitbit Moderator

‎05-07-2020 18:19 - last edited on ‎05-09-2020 08:33 by Fitbit Moderator

I had been using fitbit ionic for almost 2 years

i had to replace the 2, i purchased1 for me and the other for my wife as both suddenly  dead , one within 3 months and replaced by same model and the other one after one year and this time i learned the lesson and replaced it by Apple watch lately i discard mine and go fir Huawei GT2.  

The worst part is that although many customers all over the world request to support Arabic language there is no real action, this for me mean neglecting ur customer which suppose to be the reasons why u still exist in the market.

I will never recommend u to anyone. Company not caring about their customers needs doesn’t deserve to remain in the market.

 

Moderator edit: Updated subject for clarity 

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‎05-09-2020 08:40 - edited ‎05-09-2020 08:43

‎05-09-2020 08:40 - edited ‎05-09-2020 08:43

@Saad81 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for taking the time to share your feedback in the forums. This helps us to continue improving our services offered. Rest assure that our team is always implementing features that you post in our Feature Suggestion board, because those ideas are reviewed by them and users can vote and comment to show their support. 

 

I'll be around if you have any additional questions. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-01-2020 20:31

‎10-01-2020 20:31

For the third time the my fitbit ionic which i had replaced before stop measuring pulse and steps, i contacted one of ur representative online and was very disappointed by his service to me

i remembered that i had replaced it before and still i had one month of my warranty, i contacted my distributer who test it and confirmed that the sensor had something in it and so u can replace it with new one, i said NO MORE fitbit

now i can leave ur company and i am happy for this leaving and advising any one never ever purchase from company that didn't respect their arabic customer and has a very poor product 

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