My Fitbit Ionic died 2 weeks ago

[enaira]

Hi my Ionic died 2weeks ago, but before that i have tried to reach customer support/chat support. At the end part of the conversation, they said that there’s nothing they can do already after giving advise like hard reset. So i gave up, then just last Monday night I saw an update on my Fitbit app, tried to check my watch and charge it, then it opened but my screen is still all black. at the moment it is working after I updated it but still with black screen. I just now put it on my ankle as a tracker for steps and floors. Hoping anyone can help me with screen issue.

I have tried connecting with chat support here in Singapore again, but it always now go into error, I don’t know if they have blocked me because of my complains.

[Odyssey13]

Hi @enaira  they don't block you, but they are probably quite busy and have limited hours and personnel right now.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AlvaroFitbit]

@enaira It's good that the community is growing!

Let me help you with your unresponsive Fitbit Ionic and thank you for reaching out to our Support team. Sorry to hear that you have had difficulties contacting them but as @Odyssey13 kindly explain they are working hard in reaching every customer but the global pandemic have made things a little bit more difficult. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

Let me know how it goes.

[enaira]

hello @AlvaroFitbit @Odyssey13, I have been contacted by Fitbit Team already, and they are providing me with a replacement for my Ionic. I just need to wait for 5-7 days, I am so thankful for this good news! Can’t wait to be back in doing exercise again!🤗 

[Odyssey13]

Wonderful news @enaira ! When it arrives, be sure you've removed the old Ionic from your account and set up with a new device on an existing account. Directions are here - click.

[AlvaroFitbit]

@enaira really happy to hear that you did get a reply from our Support team and are now getting a replacement from them.

Hopefully you will be back on track in no time and make sure you follow @Odyssey13 's suggestion to setup your new device.

@Odyssey13 thank you for your help here.

I'll be around.

[enaira]

Hi again, I have received my Ionic unit yerteday, and it is working well. Im glad im back on track!