help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic firmware and connection issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2021 05:07 - last edited on ‎07-29-2021 09:28 by Fitbit Moderator

‎07-29-2021 05:07 - last edited on ‎07-29-2021 09:28 by Fitbit Moderator

Updated Ionic yesterday, bar on screen run upto 90% and then became stuck for hours.

Upon reboot Ionic stops on fitbit logo screen until battery is down.

Recharged and tried factory reset (all buttoms presses at once) it is again stuck on fitbit logo screen until battery is down.

Bluetooth seems to be off as ionic isn’t found by mobile - no BT connection possible.

Tried to add/setup Ionic into fitbit App (v3.44) with other mobile – no success. Device not found although fully charged and connected to power supply. BT on mobile on but not connecting to Ionic.

 

Any helping ideas are welcome 

Thanks and regards.

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎07-29-2021 09:28

‎07-29-2021 09:28

@GrafKoks Welcome to our Fitbit Community. I totally understand how you feel about the connection and firmware update issues that your Fitbit Ionic has experienced. By the way, thank you for trying to get these issues resolved before contacting our forums.

 

Since the issues persist, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎08-02-2021 07:46

In response to JuanJoFitbit

‎08-02-2021 07:46

REVIEW
Interesting how annoyed moderator is lowering severity of eye-catching subjects on posts.

Instead of spending some nice words of sympathy I would expect !professional support! and a !culture of taking responsibility!

You have all contacts you need to send me a problem resolving note. But rather answer to community 

 

Meanwhile the fitbit logo not lits up any more on Ionic and it seem to be not rechargable 

 

 

regards

Best Answer