08-05-2019 17:24
08-05-2019 17:24
The floors on my ionic were pretty accurate before but after going to the beach it's crazy off. Talking 100 floors a day. Looking at my last floors it's only after we arrived there. Could it be from going from 1100 asl to sea level messing it up? I looked at the altimeter hole and there doesn't appear to be anything in it.
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08-07-2019 19:54 - edited 08-07-2019 20:11
08-07-2019 19:54 - edited 08-07-2019 20:11
The floors climbed are determined by a barometric pressure sensor that is capable of sensing differences in air pressure when elevation changes. Those sensors need to be exposed to the air, as they have a sensitive membrane that converts small air pressure differences to electricity which the watch can then interpret. Unfortunately, those sensors are potentially vulnerable to deviations in the environment they are exposed to including wind, moisture, and dirt.
That all said, you'll find that Fitbit has placed your sensor behind a small hole underneath the band on the bottom of your watch. The sensor needed to be somewhere that wasn't fully sealed off from the external environment, but was mostly sealed off from debris and interference, and that's why they put it there. Unfortunately it's not completely sealed off from water or debris. If it was exposed to water or moisture, it's possible that when fully dry it will return to normal. If some sand or dust got in there blowing a bit of air in there and waiting a bit for the sensor to stabilize may help.
If none of that helps, it's regrettably possible the salt of the ocean water dried on the sensor and altered its properties. It's also possible that the sensor, which is supposedly waterproof, had its o-ring sealing fail, thus damaging the sensor. Contact Fitbit support.
08-05-2019 17:25
08-05-2019 17:25
The floors on my ionic were pretty accurate before but after going to the beach it's crazy off. Talking 100 floors a day. Looking at my last floors it's only after we arrived there. Could it be from going from 1100 asl to sea level messing it up? I looked at the altimeter hole and there doesn't appear to be anything in it.
08-05-2019 22:07
08-05-2019 22:07
Mine is messed up too, I apparently climbed 3 flights while sleeping! I also went to the ocean on vacation, hmmmmm. Fitbit was no help and gave me absurd reasons it is happening.
08-07-2019 11:46
08-07-2019 11:46
I'm hoping to get a response from them soon. I had one fairly quickly the last time I asked a question in here. I'm getting 22 floors just running on my treadmill so it's nothing like doors or a storm rolling through. Something is screwy with it. I'm thinking of keeping the bands off of it tonight and seeing if airing it out will fix it. I keep restarting it and nothing helps.
08-07-2019 19:54 - edited 08-07-2019 20:11
08-07-2019 19:54 - edited 08-07-2019 20:11
The floors climbed are determined by a barometric pressure sensor that is capable of sensing differences in air pressure when elevation changes. Those sensors need to be exposed to the air, as they have a sensitive membrane that converts small air pressure differences to electricity which the watch can then interpret. Unfortunately, those sensors are potentially vulnerable to deviations in the environment they are exposed to including wind, moisture, and dirt.
That all said, you'll find that Fitbit has placed your sensor behind a small hole underneath the band on the bottom of your watch. The sensor needed to be somewhere that wasn't fully sealed off from the external environment, but was mostly sealed off from debris and interference, and that's why they put it there. Unfortunately it's not completely sealed off from water or debris. If it was exposed to water or moisture, it's possible that when fully dry it will return to normal. If some sand or dust got in there blowing a bit of air in there and waiting a bit for the sensor to stabilize may help.
If none of that helps, it's regrettably possible the salt of the ocean water dried on the sensor and altered its properties. It's also possible that the sensor, which is supposedly waterproof, had its o-ring sealing fail, thus damaging the sensor. Contact Fitbit support.