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Ionic - flyer Bluetooth issue

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‎10-03-2018 01:42

‎10-03-2018 01:42

Hi, I've had my Ionic and Flyer since March and have had nothing but praise for them until now. When I connect my Flyer to Ionic via BT I get all the correct audio and visual messages to confirm connection. I also hear the music (stored on Ionic) however when my arm moves away further than 30cm or so (i.e. running motion) the music starts to cut out. The flyer works perfectly when connected to my iPhone via BT. I also tried disconnecting my phone from flyer to see if this made any difference....No Joy! Anybody else had this issue and managed to resolve? Lazy Question, does Flyer get firmware updates? TIA Pete
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7 REPLIES 7

‎10-03-2018 06:03

‎10-03-2018 06:03

It's not just the Flyers that can experience this behavior. I experience similar with my Zolo Liberty+ (they worked fine for a period). Others have posted similar experiences with many other varied brands of Bluetooth earbuds.

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‎10-03-2018 06:10

In response to sfringer

‎10-03-2018 06:10

Yeah Thanks, I have since seen a long thread about this issue.

It seems though people have been experiencing issues from day 1. These reports way succeed my experience too.

 

The issue clearly seems to be the Ionic.

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0 Votes

‎10-03-2018 09:22 - edited ‎10-03-2018 09:24

In response to rev2020

‎10-03-2018 09:22 - edited ‎10-03-2018 09:24

Have you tried removing the flyer from the ionic and pairing it up.

Since the ionic has two Bluetooth channels, you might try pairing the ionic without the phone paired. If this doesn't help, then pair the phone first. 

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0 Votes

‎10-03-2018 14:49

In response to Rich_Laue

‎10-03-2018 14:49

I have tried various times to pair, unpair and such. Nothing tends to last past one or two uses before the audio cuts out while running. A user should not have to go through such steps to make use of a core, advertised function of the Ionic. I certainly do not need to do that to get the same ear buds to function with two different phones, a Chromebook and a Macbook - they just work.

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‎10-03-2018 15:08

In response to sfringer

‎10-03-2018 15:08

Try putting the Ionic on the wrist that is on the same side as the Bluetooth transmitte on the Flyer. That will reduce signal blocking by the body.

Work out...eat... sleep...repeat!
Dave | California

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‎10-04-2018 13:06

‎10-04-2018 13:06

Hello @rev2020 and @sfringer, it's good to see you around in the forums. 

 

If you haven't done so already, I would recommend that you follow the steps here below that have been useful to other users experiencing something similar: 

 

If you haven't done so already, give the following troubleshooting tips a go: 

 

  1. Turn off your headphones. 
  2. Remove Flyer or your other headphones from Bluetooth devices list on your mobile device. 
  3. Restart your phone or restart Ionic (if you're trying to play music stored on your Ionic smartwatch)  
  4. Turn off/on Bluetooth
  5. Pair Flyer to your BT device or Ionic smartwatch again (or other headphones if you're not using Flyer). 

If you're using Flyer and the above does not help, try performing the steps found here to erase/reset Flyer. 

 

I hope this helps, please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎12-07-2018 13:06

In response to WavyDavey

‎12-07-2018 13:06

Venting here, as I've had the same problem with my Ionic since I purchased it in early spring last year.
I think this is a rather sad solution.  Essentially you are telling customers "Our capstone fitness product and headphones don't work around you, so you have to work around them."  It's not just connection with the Flyer headphones, but other speakers chop-up as well.

Best Answer