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Ionic freezing several times

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‎02-05-2021 05:51 - last edited on ‎02-07-2021 11:16 by Fitbit Moderator

‎02-05-2021 05:51 - last edited on ‎02-07-2021 11:16 by Fitbit Moderator

For about the last 8 months my Ionic is freezing at least once a day.  I have done a full factory reset, done a firmware upgrade and left it absolutely native - didn't even change the default clock face. The problem still persists. It is two and a half years old at this stage and I would expect at least three years out of a device at this price point. It also means I don't get sleep stats any more as it always freezes at some stage during the night. I have tried turning off WiFi and Bluetooth on my phone at night in case syncing was causing the problem - but it made no difference. Tempted by the Versa3 - but reluctant to find myself back here in two years time. Paradoxically when I unfreeze, the time will be wrong time for quite a while, until it re-syncs with the phone - so Fitbit have produced a smartwatch that can't even tell the time - how smart is that! 

 

Is anyone else experiencing similar issues? Do they also affect the Versa 3?

 

Moderator Edit: Clarified subject

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‎02-07-2021 11:15 - last edited on ‎03-13-2025 09:50 by Fitbit Moderator

‎02-07-2021 11:15 - last edited on ‎03-13-2025 09:50 by Fitbit Moderator

Hello @CuruiosGeorge, it's nice to see you again participating here in the Community Forums.

I'm sorry to know that you're experiencing difficulties with your Fitbit Ionic despite trying the troubleshooting steps that were described in your post, I understand how frustrating this matter can be for you. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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‎02-07-2021 11:15 - last edited on ‎03-13-2025 09:50 by Fitbit Moderator

‎02-07-2021 11:15 - last edited on ‎03-13-2025 09:50 by Fitbit Moderator

Hello @CuruiosGeorge, it's nice to see you again participating here in the Community Forums.

I'm sorry to know that you're experiencing difficulties with your Fitbit Ionic despite trying the troubleshooting steps that were described in your post, I understand how frustrating this matter can be for you. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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