help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic frozen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2019 05:39

‎10-28-2019 05:39

my ionic is frozen with the symbol showing on the face. this happened during the firmware upgrade. I can't get it to work.

Best Answer
0 Votes
2 REPLIES 2

‎10-28-2019 08:17

‎10-28-2019 08:17

Try a Restart and do it several times if necessary.

Best Answer
0 Votes

‎10-28-2019 16:26 - last edited on ‎09-18-2025 06:54 by Fitbit Moderator

In response to SunsetRunner

‎10-28-2019 16:26 - last edited on ‎09-18-2025 06:54 by Fitbit Moderator

Hi @cochecho, welcome to the Community Forums!

Thanks for bringing this to my attention. Just as @SunsetRunner suggested, please restart your device and let us know how it goes. If such process doesn't resolve this situation, please try the following steps:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

I'll be around, let me know if you have any additional questions.

Best Answer
0 Votes