Ionic just stopped working

[MalcolmTrigg]

I have had fitbit devices for a number of years and have sadly had issues with all of my purchases; but have stayed with Fitbit. I now have a situation where my Ionic has just stopped working. It cost me £299.99 on 28th November 2017. Looking at the forums I find that I am sadly not unique. I have tried to follow the advice on the various forum threads but as the device is totally non-responsive nothing will work.

What can Fitbit do to help?

A device costing £299.99 and which has not been used in anyway that would cause damage to it should last longer than two years surely unless Fitbit disagree with that statement and no something I don't.

[MalcolmTrigg · Accepted solution]

It has all been sorted by fitbit 🙂

Thanks to the fitbit support team for a very speedy resolution.

[RicardoFitbit]

Hi @MalcolmTrigg, welcome to the Community Forums! Thanks for the update in your latest post.

I'm really happy to know that our Customer Support team assisted you with the difficulties you were experiencing with your Ionic device. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around!