Received the Ionic for Christmas - super excited. I have had the surge since right after it came out. Really liked the new features... but really lots of small issues are making me regret it.
1. (problem) Watch face does not come awake. When I turn the watch towards me - still black. I've tried flicking faster, slower - band tighter, looser. About 50% of the time I hit the left button to wake it. Really really annoying on a run. I have to take off my gloves after three or four failed wrist flick attempts to get my pace or check distance. I run distance so leaving it as always on kills the battery.
2. (issue) Music wont turn off. You can pause it. I presume it turns off when I turn off I disable headphones but the battery drains faster on days when I listen. I think it continues to run in the background?
3. (problem) Swiping has a 3-5 second delay. When I swipe from clock face to functions, or tap exercise the screen goes black and unresponsive for 3-5 seconds.
4. (annoyance) The watch should be preset to auto disable the "screen off" function when you are doing the "workout" mode with the three preset workouts. Real bummer for the screen to go off and you to miss the end of and exercise and start of another. Distracting to constantly be waking the screen during a workout.
feel free to contact me via my account e-mail and I can provide a phone number so we can discuss issues further. Thanks
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Best Answer