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Ionic gives basic sleep data and won't track heart rate correctly

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‎04-30-2021 23:25 - last edited on ‎05-02-2021 20:26 by

‎04-30-2021 23:25 - last edited on ‎05-02-2021 20:26 by

Since 26/4/21 my Fitbit has stopped tracking correctly. 

I DOES track my sleep, but I only get basic sleep information. I can get no additional sleep information, nor any health analytics. My HR hasn't synced since then either. I am a premium member so use this all quite a lot. 

Everything else is syncing OK.. 

The green light still shows on the back, I have tried restarting the device, and it has the latest firmware.

I believed it could be a hardware issue, but reading the threads in here I don't seem to be the only one...?

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎05-01-2021 05:47

‎05-01-2021 05:47

Update - the HR won't track past 89. Looks like a mechanical fault. Its over a year old so I'm guessing that's me having to bin it. Disappointing. 

Best Answer

‎05-02-2021 20:23

In response to Mrlee85

‎05-02-2021 20:23

Welcome to the Fitbit Community, @Mrlee85.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer