Ionic goes to different screens by itself

[rbrodie]

My Fitbit ionic continues to go to the pin screen and credit card pay screen without prompting which affects the battery life but also risks my security of my credit card. It has only just started doing this and does it several times a minute.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @rbrodie, welcome to our Fitbit Community. Regarding the screen issue that your Fitbit Ionic has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[rbrodie]

Hi Juan
Yes it is true that I was ably assisted via the chat and their skill and patience was helpful. But sadly for me the problem still exists as I believe it to be a hardware issue now that I have gone through the whole reboot and reload process. I will need to resolve the issue through Fitbit support now standing behind their product with a replacement watch as it does not function the way it should anymore.
I look forward to your response

Regards
Robert Brodie

[JuanJoFitbit]

Hi @rbrodie, thank you for getting back. In case more assistance is needed, please contact our Support team with the reference number they provided so they can follow up and assist you accordingly.

I'll be around if any question arises.