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Ionic has a blank screen

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‎03-10-2021 02:02 - last edited on ‎03-11-2021 12:26 by Fitbit Moderator

‎03-10-2021 02:02 - last edited on ‎03-11-2021 12:26 by Fitbit Moderator

Worked perfectly yesterday. Charged overnight. Went to put it on this morning and screen is blank as in can’t see the time or step icon. It’s not registering any activity and I basically can’t use it! Not sure if it’s done an update but I didn’t request one. Am not at all technical so please respond in layman’s terms! I love my Fitbit and am lost without it! 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-11-2021 12:27

‎03-11-2021 12:27

@DBCorinna Hi there. Thank you for the details shared. 

 

I see how important is the Fitbit Ionic for you. I'd like you to restart your watch and check its functionality after this. 

 

Hope this helps. 

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