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Ionic has stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2021 07:11 - last edited on ‎12-11-2021 09:42 by Fitbit Moderator

‎12-02-2021 07:11 - last edited on ‎12-11-2021 09:42 by Fitbit Moderator

Out of the blue, my Ionic has just played up and stopped working.

 

it kept flashing some spurious screen of data and then shut down.

 

ive tried to charge it and connect via app, and also tried the reset as per official instructions.

 

When I did the reset, the Fitbit symbol appeared on the screen, but then disappeared and watch is now dead.

 

anybody else had this issue please?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-02-2021 10:07

‎12-02-2021 10:07

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-11-2021 10:01

In response to Odyssey13

‎12-11-2021 10:01

Thanks for getting back to us @TonyMoore and for your assistance @Odyssey13. I appreciate that you have tried connecting your watch via app and restarting as per official instructions to make it work. 

 

I understand how frustrating this could be and as @Odyssey13 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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