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Ionic heart rate stopped working

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‎09-06-2019 02:45

‎09-06-2019 02:45

My Ionic heart rate monitor just stopped working today. It is stuck on 70 on or off my wrist. Tried switching it on and off and doing a reset but no success in getting the heart rate working.

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‎09-07-2019 15:13

‎09-07-2019 15:13

Welcome back to the Community @jeromesmiths. Thanks for the details mentioned and the troubleshooting performed. 

 

I would like you to confirm your device is positioned correctly on your wrist, tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?

 

Please confirm you've restarted it following these steps. 

 

Let me know how it goes.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-09-2019 02:59

In response to SilviaFitbit

‎09-09-2019 02:59

Confirming I have restarted the device. I have been using the device for just over a year now and its not given any problems in displaying and recording the heart rate, so with regards to the positioning ... I am positive it is positioned correctly.
1. When the device is not on my wrist it displays and records a heart reading that reaches up to the peak heart rate.
2. Then after a charge at times it shows no heart reading / or a reading that does not change  on  or off my wrist 
I suspect that maybe the device has a lifespan of one year and that the "end of lifespan" may have been reached hence it not working as expected. ( it would be great if Fitbit would warn potential buyers that the product has a 1 year lifespan i.e. after a year it will stop functioning as intended ) And lifespan is not to be confused with warranty. The warranty in my case is only valid for a period of 365 days, after which there is no more obligation of any kind from Fitbit with regards to its products ) 

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