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Ionic help

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‎09-12-2018 11:37

‎09-12-2018 11:37

I can't get it to sync up

 

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4 REPLIES 4

‎09-12-2018 11:47

‎09-12-2018 11:47

Sorry @Iquit I'm not sure which type of device your trying to sync through? 

 

Has this Ionic already been setup to your account?

 

I'm not sure if your having problems syncing or setting up the tracker.

Best Answer

‎09-12-2018 18:28

In response to Rich_Laue

‎09-12-2018 18:28

I think we may need more details in order to help you.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer

‎09-12-2018 18:37

In response to DramaQueenDiva

‎09-12-2018 18:37

It will no longer sync to my phone. I tried restarting my phone, taking off the Fitbit app and reinstalling it, and restarting my ionic. My ionic is currently fully charged, but the time is off. The Fitbit app says last charge date Aug.14. The cursor spins around, I get a message saying "sync update will update shortly". It's as if it's not recognizing the Bluetooth.
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0 Votes

‎09-12-2018 22:20

In response to Iquit

‎09-12-2018 22:20

May I ask what phone you have?

Have you tried a restart of the tracker?

Turning the phones Bluetooth off/on?

Restarted the phone?

Removing the Ionic from the list of Bluetooth devices on the phones Bluetooth? 

Best Answer